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Competitive Advantage
Market imperfections can be in the form of monopoly, externalities or public goods but sometimes defined as anything that interferes with trade (DeGennaro, 2005). The organizational competitive...
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Is Balanced Scorecard easy to do?
Balanced Scorecard (BSC) is a management tool to measure the organizational implementation of the vision and strategy against the business and operating Key Performance Indicators (Carpenter &...
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The Purpose of the Business
The purpose of the business is to maximize shareholder value, but the stakeholder may be enriched in the same process. The media is evaluating the organization according to its hiring and firing policy...
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Another Good Initiative
New initiatives are important at work to improve the existing work processes or initiate new process. Initiatives can be new products or another sub-product. Organizations usually encourage employees...
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Let Them Feel Proud
We like to hold down to our ideas and tell everybody that we are right when they are wrong. But we can let others be right even if it is not true just to make them happy and we have a piece of mind....
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What is Business Continuity Plan
Business continuity plan is otherwise known as disaster recovery plan or a business resumption plan. Business continuity plan is made while the business is running successfully. Crises can be natural...
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Threat of New Entrants (Porter’s 5 Forces)
Lucrative markets attract new entrants unless the existing organisations have a strong barrier to entry. If it is easy to make and sell what the organisation is selling then every other organisation...
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Bargaining Power of Customers (Porter’s 5 Forces)
An evaluation of how it’s simple to drive costs down for the customers. The customer can influence the price and terms of purchase and may request better service and product quality. The customer power...
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The 5 levels of change
We face opportunities and challenges everyday. Taking advantage of the opportunities or managing the challenges involves change and maybe moving workers out of their comfort zone. Each challenge or...
View Articleخدمة العملاء : الاهتمام بالمظهر
قد يتم تعريف خدمة العملاء بشكل مختلف قليلا من شخص الي آخر، ولكن يمكن الاتفاق على شيء واحد: لتوفير خدمة العملاء متميزة يحتاج الشخص طاقة وحماس في التعامل مع العملاء. خدمة العملاء المتميزة تبدأ بسلوك...
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